Shipping
Find delivery information, order changes and return instructions in one place.
Shipping
Orders usually ship within 2–3 business days. Transit time is additional; the current shipping estimate is 7–15 business days. Preorder dates and product-specific shipping notices take precedence. Items in the same order may ship separately.
We ship to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, other islands, international destinations or PO boxes.
Free shipping on orders of $69 or more. Shipping charges for orders below $69 are shown at checkout.
Check your shipping address and phone number before placing your order. After dispatch, address changes may cause delays and additional charges, and delivery to a revised address cannot be guaranteed.
Bikes and trikes shipped by LTL freight
Vehicle orders shipped by LTL truck require a delivery appointment and a signature. The carrier will contact you to arrange delivery. If you have not heard from the carrier by the estimated arrival date, use the carrier contact information in your shipping notice.
Included truck delivery is curbside only. Tracking dates are estimates; appointments and residential delivery may require additional time.
Inspect before signing
Check the packaging, pallet or crate before accepting delivery. If the packaging is visibly damaged, has been tampered with, or arrives loose when a pallet or crate was expected, do not sign until you have inspected it with the driver. You may refuse a visibly damaged delivery. Note the reason on the delivery receipt, take photos and contact us immediately.
LTL transit-damage claims are not accepted after the delivery has been signed for. Inspect before signing and refuse a visibly damaged shipment rather than accepting it. This delivery inspection rule concerns transit damage; contact us separately for product defects or warranty support.
Smaller items shipped by parcel carrier
Smaller FedEx parcels do not require a signature. Inspect your FedEx package promptly and report damage to us within 2 business days of delivery. Include your order number and photos of the packaging, shipping label and damaged item. Keep the packaging until we have provided instructions.
Some parcels ship by USPS. Use the carrier and tracking link shown in your shipping notification. Tracking may take time to update after dispatch.
Order changes and cancellations
- Within 2 hours of placing an order, before shipment: contact us to cancel or correct an order without an additional fee.
- More than 2 hours after placing an order, before shipment: cancellations incur a 3% processing fee.
- After shipment: cancellations incur a 20% restocking fee, and the customer is responsible for all shipping costs.
Contact us as soon as possible. A cancellation or change request is not complete until our team confirms it. Do not refuse an undamaged shipment to avoid cancellation charges.
Returns and refunds
Eligible return requests must be made within 15 calendar days of delivery. Vehicle returns must have no more than 10 miles of use. Approval, product condition and applicable charges are governed by our Return & Refund Policy.
Contact us before shipping anything back. Our team will review your request and provide the approved return address and instructions. Refunds are processed after the returned item is received and inspected, subject to the policy.
