Finder City Electric Bike

Shipping Time

HJMBIKE will process the order in 1-2 business days.

The whole delivery takes 5-10 business days. It may be influenced by different reason.

Shipping Fee

HJMBIKE offers free shipping for orders over $69.

Shipping Notification

After the order is shipped, you will receive a notification email.

Return Policy

If you would like to apply for a return and refund, please contact us at support@hjmbike.com by using the email you registered on our website to apply for a return and refund, providing the following information:

1) Order Number;

2) Registered Email;

3) Return Product Name & Quantity;

4) Return Reason;

5) Dated images or Videos of Products and Intact Packaging.

After receiving our Return & Refund Service confirmation, ship the item back to HJMBIKE with a carrier that provides a tracking number within 7 calendar days.

Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2 business days.

Warranty

This warranty is only apply to the original owner and can’t be transferred to any subsequent owner or user. The original owner refers to the buyer on HJMBIKE website.

The limited warranty applies only to replacement and/or repair of a lithium ion battery, frame, forks, stem, handlebar, seat post, saddle, brakes, lights, crank set, pedals, rims, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand and reflectors in case of manufacturer defects in materials and/or workmanship, and subject to any and all exclusions, limitations, and procedures explained below.

Warranty Exclusion

The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other misuse, normal wear or water damage.

Accidents or other circumstances beyond the control of the manufacturer.

Damage or defects resulting from failure to follow instructions in the owner’s manual.

Repairs by third parties or repairs in a workshop not authorized by the manufacturer Natural wearand tearparts, including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes.

The serial number of e-bike frame has been changed, removed or made illegible.

The warranty claimedby anyone other than the original buyer.

Other conditions not listed here but not covered by warranty.